Lead Experience Designer
JOB #: 57392
BMH is committed to providing our global team of 36,700+ BMH with inspiring careers from day one. BMH lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
DESCRIPTION
You are a motivated, self-starter who is passionate about Design and its various dimensions. You enjoy living by your craft and developing user-centered solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join BMH as a Lead Experience Designer. Scroll down to learn more about the position’s responsibilities and requirements.
WHAT YOU’LL DO
- Serve as Experience Lead for new business activities, presentations and estimates
- Lead the design team in the creation of concepts, site maps, flows, navigation strategies and prototypes
- Lead aspects of design projects including user research and usability testing activities
- Lead the development of mental models and customer-journey maps based on data
- Collaborate with cross-functional design teams on process, interaction design and flows
- Present research findings and design work to internal team as well as clients
- Organize and delegate work to other experience designers as appropriate and provide mentorship
- Contribute to the life of the firm through thought leadership
WHAT YOU HAVE
- 10+ years of experience (including hands on experience with design software)
- Stellar verbal and written communication skills
- Ability to create and tell stories both internally and to clients
- Ability to lead cross-functional teams
- Experience working on enterprise digital product development (applications and websites)
- High-level knowledge of visual design and front-end development
- Strong ability to lead user research and testing activities and deliverables
- Excellent ability to explain complex design decisions to experts and laypeople
- Strong understanding of interaction, responsive and service design, and usability best practices
- Strong ability to lead Experience design activities within both agile and waterfall environments
- Ability to accurately estimate and delegate work so that it is delivered on time and on budget
- An understanding of relevant technologies for desktop and mobile and interest in emerging technologies such as AI and chatbots, AR/VR and IoT
WHAT WE OFFER
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Short-Term and Long-Term Disability (Company Provided)
- Life and AD&D Insurance (Company Provided)
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
- Legal Plan and Identity Theft Protection
- Accident Insurance
- Employee Discounts
- Pet Insurance